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Policies

MASP staff are committed to providing a high standard of service or support to every client, every time.

You can download and view MASP’s current policies, procedures and Strategic Plan by clicking the buttons below.

  • Access and Equity Policy
  • Advocacy Policy
  • Child Safe Policy
  • Clients at Risk and our Duty of Care Policy
  • Clients Impacted by Family Violence Policy
  • Code of Conduct Policy
  • Community Engagement Policy
  • Complaints Management Policy
  • Conflict of Interest Policy
  • Consumer and Stakeholder Feedback Policy
  • Empowering Clients & Maximising Independence Policy
  • Environmental Impact Policy
  • Fundraising Policy
  • Governance Policy
  • Human Rights Policy
  • Information Sharing under the FVISS & CISS Policy
  • Interpreter Services Policy
  • Media Relations Policy
  • Memorandum of Understanding Policy
  • Privacy and Confidentiality Policy
  • Reportable Conduct Scheme Policy
  • Victims of Crime Policy
  • Whistleblower Policy