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Repairs & Maintenance Request Form

Please complete this form to submit non-urgent requests for repairs and maintenance.

If your repair is urgent, please call us on 03 5021 6500 during business hours and 03 5022 1473 after hours.

If you report an issue out of business hours that is not urgent you may be charged a maintenance fee.

Anything on this list is legally defined as an urgent repair:

  • Burst water service
  • Blocked or broken toilet system
  • Serious roof leak
  • Gas leak
  • Dangerous electrical fault
  • Flooding or serious flood damage
  • Serious storm or fire damage
  • An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
  • The gas, electricity or water supply is not working
  • A cooling appliance or service provided by the rental provider is not working
  • The property does not meet minimum standards
  • A safety related device, such as a smoke alarm or pool fence, is not working
  • An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
  • Any fault or damage in the property that makes it unsafe or insecure, including pests, mould, or damp, caused by or related to the building structure
  • A serious problem with a lift or staircase
Property Address Requiring Maintenance / Repairs(Required)
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