Our Conditions of Entry

MASP is committed to creating a welcoming, inclusive, culturally safe and trauma-informed environment for clients, visitors, contractors, volunteers, staff and community members. Our buildings are a shared space where everyone has the right to feel safe, respected, heard and valued. We ask everyone who enters MASP premises to help protect a calm, respectful and supportive environment.

Our Commitment to You

You can expect to be:

Treated with dignity, fairness and courtesy.
Welcomed into a culturally safe and inclusive environment.
Listened to without discrimination.
Supported to feel physically and emotionally safe while accessing MASP services.

What we expect

Be respectful: treat staff, clients, volunteers, contractors and visitors with courtesy; use respectful language; respect personal space, boundaries and privacy; and follow reasonable directions from MASP staff.
Be safe: help maintain physical and emotional safety, follow emergency procedures, supervise children and dependents, and avoid behaviour that may intimidate, threaten or harm others.
Be inclusive: respect people of all cultures, abilities, religions, backgrounds and identities, and support a welcoming environment for everyone.
Be accountable: take responsibility for your actions, communicate honestly and raise concerns with staff respectfully.
Be considerate: recognise that MASP is a therapeutic environment and that people accessing our services may be experiencing vulnerability, distress, trauma or challenging circumstances.

Unacceptable or unreasonable behaviour

Unacceptable behaviour includes:

Physical violence or threats of violence.
Aggression, intimidation, harassment, bullying or verbal abuse.
Discrimination, racism or hateful conduct; damage to property; unsafe use or possession of substances; being under the influence in a way that impacts safety.
Recording, photographing or filming people without consent.
Any behaviour that compromises the safety, wellbeing, privacy or dignity of others.

If behaviour is unsafe

MASP may ask a person to:

Modify their behaviour.
Leave the premises.
Restrict or refuse future entry.
Contact emergency services or police if safety is threatened, or take other steps needed to protect staff, clients, volunteers and visitors.

MASP CARES in practice

Connected

relationships are respectful and inclusive.

Accountable

behaviour takes responsibility for impact.

Responsive

interactions are kind, patient and understanding.

Empowering

practice respects choice, strengths and voice.

Safe

spaces are culturally safe, trauma-informed and dependable.

Feedback

MASP welcomes feedback and takes concerns seriously. Please speak with staff directly or use the HappyorNot stations at each of our offices. Alternatively, you can leave feedback via this link.

By entering MASP premises, you acknowledge and agree to these Conditions of Entry.