Repairs & Maintenance Request Form

Please complete this form to submit non-urgent requests for repairs and maintenance.

If your repair is urgent, please call us on 03 5021 6500 during business hours and 03 5022 1473 after hours.

If you report an issue out of business hours that is not urgent you may be charged a maintenance fee.

Anything on this list is legally defined as an urgent repair:

Burst water service
Blocked or broken toilet system
Serious roof leak
Gas leak
Dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
An essential service or appliance for hot water, water, cooking, heating, or laundering is not working
The gas, electricity or water supply is not working
A cooling appliance or service provided by the rental provider is not working
The property does not meet minimum standards
A safety related device, such as a smoke alarm or pool fence, is not working
An appliance, fitting or fixture that is not working and causes a lot of water to be wasted
Any fault or damage in the property that makes it unsafe or insecure, including pests, mould, or damp, caused by or related to the building structure
A serious problem with a lift or staircase

Name(Required)

Best Contact Number(Required)

Property Address Requiring Maintenance / Repairs(Required)

Street Address Address Line 2 City State / Province / Region Post Code

Area Requiring Maintenance / Repairs(Required)

Description of Repairs or Maintenance Required(Required)

When Did the Issue First Occur (If Known)

How Did the Issue Happen (If Relevant)

Have You Reported This Issue Before

If you are not home, do you give permission for MASP or our assigned trade to enter the property to complete works?(Required)

File / Photo Upload

Drop files here or

Max. file size: 128 MB.

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